Privacy Policy
Effective Date: 10 february 2026
Vrundavan Newborn & Childcare Centre Pvt. Ltd. (“Vrundavan”, “we”, “our”, “us”) is committed to protecting the privacy and confidentiality of our patients, parents, visitors, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard personal and medical information when you interact with our website, services, and healthcare facilities.
By accessing or using our website or services, you agree to the practices described in this Privacy Policy.
1. Our Commitment to Privacy
We understand that healthcare information is deeply personal and sensitive.
Vrundavan follows ethical, professional, and legally compliant practices to ensure that all personal and medical information is handled with the highest level of confidentiality, care, and responsibility.
2. Information We Collect
a) Personal Information
We may collect personal details such as:
- Name of parent/guardian
- Contact details (phone number, email address)
- Address and location details
- Appointment or enquiry information
b) Medical & Health Information
When you seek medical care or consultation, we may collect:
- Newborn and child medical history
- Diagnostic reports and investigation results
- Treatment records and follow-up details
- Vaccination and screening data
All medical data is handled strictly in accordance with medical ethics and applicable healthcare regulations.
c) Website & Technical Information
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and time spent
- Cookies and similar tracking technologies (non-identifiable data)
This information helps us improve website performance and user experience.
3. How We Use Your Information
Your information is used strictly for legitimate purposes, including:
- Providing medical care and healthcare services
- Scheduling appointments and follow-ups
- Communicating important medical or administrative updates
- Responding to enquiries and requests
- Maintaining medical records as required by law
- Improving our services, facilities, and patient experience
- Ensuring patient safety and quality of care
We do not use personal or medical data for unrelated commercial purposes.
4. Confidentiality of Medical Information
All patient medical information is treated as strictly confidential.
- Access is limited to authorised healthcare professionals and staff only
- Information is shared internally on a “need-to-know” basis
- Medical records are protected through physical, administrative, and digital safeguards
We do not disclose medical information without consent, except where required by law or for patient safety.
5. Sharing & Disclosure of Information
We may share information only in the following circumstances:
- With treating doctors, specialists, or healthcare providers involved in care
- With laboratories or diagnostic centres for investigations
- With insurance providers or third-party administrators (with consent)
- When required by law, court order, or government authority
- In medical emergencies where sharing is necessary to protect life
We do not sell, rent, or trade personal or medical information
6. Data Security & Protection
Vrundavan takes appropriate measures to protect information against:
- Unauthorised access
- Loss or misuse
- Alteration or destruction
Security measures include:
- Secure medical record systems
- Restricted access controls
- Regular system monitoring and staff training
- Ethical handling of physical and digital records
While we strive to protect all information, no digital system can guarantee absolute security.
7. Cookies & Website Analytics
Our website may use cookies to:
- Understand user behaviour
- Improve site functionality
- Analyse traffic and performance
Cookies do not collect personal or medical information.
You may choose to disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites or platforms.
Vrundavan is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of those websites separately.
9. Children’s Privacy
Our services are designed for newborns and children; however:
- Personal information is collected only through parents or legal guardians
- We do not knowingly collect data directly from minors without parental involvement
10. Your Rights & Choices
You have the right to:
- Request access to your personal information
- Request correction of inaccurate details
- Seek clarification on how your information is used
- Withdraw consent where applicable (subject to medical and legal requirements)
Requests may be made by contacting us using the details below.
11. Retention of Information
We retain personal and medical information:
- As long as necessary for medical care and follow-ups
- As required by applicable healthcare and legal regulations
- For quality, audit, and compliance purposes
Records are disposed of securely when no longer required.
12. Updates to This Privacy Policy
Vrundavan reserves the right to update or modify this Privacy Policy at any time.
Changes will be reflected on this page with an updated revision date.
We encourage users to review this policy periodically.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact:
Vrundavan Newborn & Childcare Centre Pvt. Ltd.
📍 Aurangabad (Chhatrapati Sambhajinagar / CSN), Maharashtra
📞 8329875474
📧 care@vrundavannicu.com